We, a foreign export company, recently had a discussion with a Kazakh customer regarding the purchase of jade pieces. The customer had previously purchased jade pieces from us in the past and was now interested in making a follow-up order. The customer signed the payment instruction (PI) document in February but had not yet made the payment.
In March, we contacted the customer to inquire if the order had been cancelled. The customer replied that the payment had been forgotten by the company's finance department and would be arranged within a week. However, a week later, the finance department had not made the payment, so we sent an email to the finance department and CC'd the customer.
In June, the finance department finally arranged the payment, and we were able to proceed with the production process. Overall, the delay in payment caused some delay in the production process, but we were able to overcome this obstacle and ensure that the order was completed on time.
This case study shows that it is important to keep in touch with customers and keep them informed of the status of their orders. By communicating regularly and promptly, we were able to resolve the issue and establish a long-term business relationship with the customer.
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Email: Minajiang@boymay.net
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