Amazon customers in the UK, Germany, and the US have placed orders. This time the order is for 1,000 sets of customized ice hockey sticks in the UK. We agreed to deliver within 20 days. Before placing an order, according to the ice hockey stick samples provided by the customer, after a series of proofing confirmation and some detailed communication, we can achieve the same color and style as the customer, and give the customer our professional opinion on the ice hockey stick, such as what Colors may be more popular with customers.
When placing the order, because the ice hockey stick is made of high borosilicate glass, the customer is worried about serious loss during transportation and requires a transportation test; for this reason, we borrowed the company's vibration tester to test the actual loss during transportation. , and also asked QC to do the box drop test, and the whole video was recorded for the customer to watch, and the customer dispelled their concerns after watching;
My role begins to change the moment a customer places an order. I have become the supervisor sent by the customer to the factory, so I need to report all the progress of the order to the customer at any time, usually once a week, and at the same time, after the quality supervisor has made a full inspection, I will conduct a sampling inspection again, make a sampling inspection report, and report the results of the sampling inspection to the customer. , and finally this order was shipped smoothly.
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